What Is ORA?
An introduction to ORA and what it provides.
Read articleLearn About ORA®
If you are evaluating apartment communities and want to feel more confident in your decision, this is the place to start.
Reviews are the raw input. ORA® is the standardized monthly interpretation.
Start here
Understand ORA in six articles
ORA is a tool designed to help renters understand the resident experience at apartment communities. Read these in any order to get up to speed.
What Is the ORA Score?
The formal definition and what the score measures.
Read articleHow the ORA Score Is Calculated
The high-level methodology behind the score.
Read articleStrengths and Opportunities
How to interpret the signal categories.
Read articleHow to Compare Communities
A step-by-step renter comparison guide.
Read articleThe National Average ORA Score
The benchmark and how to use it.
Read articleThe ORA Score at a glance
Every ORA Score is a monthly-updated 0-100 metric, segmented across strengths and opportunities so you can see what is going well and what is worth verifying.
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ORA Score
February 2026
A monthly-updated resident experience score based on real renter feedback, designed to help renters compare apartment communities with more confidence.
Strengths
- Maintenance
- Cleanliness
- Communication
Opportunities
- Parking
- Noise
Frequently asked questions
What is ORA?
ORA (Overall Resident Assessment) is a tool designed to help renters understand the resident experience at apartment communities. It summarizes real renter reviews into a single monthly-updated score and a set of resident experience signals so you can compare communities using lived experience patterns rather than marketing promises.
How is the ORA Score calculated?
The ORA Score is a weighted composite index derived from verified renter reviews across 13+ review sites and related sources. It is normalized on a 0–100 scale, recalculated monthly, and segmented across operational categories that renters mention most.
Are ORA rankings paid placements?
No. ORA rankings are not influenced by payment or marketing participation. Rankings are structured comparisons based on standardized resident experience signals during a defined period.
Do rankings reflect current performance?
Rankings reference ORA Scores during a specific month or year. Because scores update monthly, a community's current ORA Score may differ from the score recorded during the ranking period.
Should I rely only on a ranking list?
Rankings are one input. ORA recommends also reviewing the community's current ORA Score, strengths and opportunities, and conducting your own visit before making a decision.